9:30 -9:40 am Opening
9:40 -10:40 am Harri Oinas-Kukkonen Persuasive systems design, evaluation and research through the PSD model
10:40 - 11:00 am Coffee break
11:00 am – 11:30 am Sabine Prezenski Developing a Personalized Persuasive Avalanche Warning System
11:30 -11:50 am Khin Than Win Health Behaviour Change Support Systems
12:00 -1:00 pm Lunch break
1:00 -1:20 pm Katina Michael The Dismal State of Persuasive Tech
1:20 -1:40 pm Holly Tootell Talking about attachment and engagement: technology in the early childhood education environment
1:40 -2:00 pm Mark Freeman Improving the User Experience of training with Interactive Learning
2:00 - 2:20 pm Will Tibben Persuasive technologies and people who experience disability: Who needs to be persuaded?
2:20 - 2:40 pm Elena Vlahu-Gjorgievska Information systems for assisted living – AAL Systems
3:00 -4:00 pm Panel Discussion Harri Oinas-Kukkonen, Katina Michael, Shahla Meedya
International Keynote Address
Title: Persuasive systems design, evaluation and research through the PSD model
Speaker: Harri Oinas-Kukkonen
University of Oulu, Faculty of Information Technology and Electrical Engineering
Oulu Advanced Research on Services and Information Systems
Paavo Havaksen tie 3, FIN-90570 Oulu, Finland
Abstract: Deep understanding of user behavior has become a key for successful design in our contemporary IT environments [1-3]. Moreover, a growing number of information technology systems and services are being developed to change users’ attitudes or behavior or both in areas such as fostering health and promoting sustainable/green behaviors. Despite the fact that attitudinal theories from social psychology have been quite extensively applied to the study of user intentions and behavior, these theories have been developed, for instance, for predicting user acceptance of the information technology rather than providing systematic analysis and design methods for developing persuasive software solutions. This presentation will introduce a conceptual framework for designing, evaluating and researching persuasive systems, known as the Persuasive Systems Design (PSD) model . The PSD describes the process for persuasive systems development and it explains what kind of software functionality may be implemented in the service or product. The model helps select effective persuasive features, and categorizes them into primary task, computer-human dialogue, system credibility, and social influence. It also highlights fundamentals behind any persuasive system and ways to analyze contexts for persuasion. Results from a variety of research projects will be presented. The PSD model can be applied for developing both full-fledged Behavior Change Support Systems, BCSSs, [5, 6] and lighter persuasive applications , carrying out outcome and user experience research with these approaches [8-10] as well as doing systematic literature reviews [11-13]. The topics addressed in this presentation are suggested to play a central role in future IT design, software business and economy.
Speaker biography: Harri Oinas-Kukkonen, PhD, is Professor of information systems in the University of Oulu, Finland. His main research interests are behavior change, persuasive systems design, social influence, emerging technologies and issues, and the next generation of the web. His research has been published in major scientific information systems, human-computer interaction, health and medical informatics and other journals.
1. Oinas-Kukkonen H., Lyytinen K. & Yoo Y. (2010) Social Networks and Information Systems: Ongoing and Future Research Streams. Journal of the Association for Information Systems, 11(2), pp. 61-68.
2. Oinas-Kukkonen Harri & Oinas-Kukkonen Henry (2013) Humanizing the Web: Change and Social Innovation. Palgrave Macmillan, Basingstoke, UK.
3. Oinas-Kukkonen H. (2015) Web Science: A Golden Opportunity for Applying Information Systems Theories. Journal of Information Technology Theory and Application. 16(3), pp. 37-58.
4. Oinas-Kukkonen H. & Harjumaa M. (2009) Persuasive Systems Design: Key Issues, Process Model, and System Features. Communications of the Association for Information Systems, Vol. 24, Article 28, March, pp. 485-500.
5. Oinas-Kukkonen H. (2013) A foundation for the study of behavior change support systems. Personal and ubiquitous computing, 17(6), pp. 1223-1235.
6. Karppinen P., Oinas-Kukkonen H., Alahäivälä T., Jokelainen T., Keränen A.-M., Salonurmi T., Savolainen M. (2016) Persuasive User Experience in Health Behavior Change Support System: A 12-month Study for Prevention of Metabolic Syndrome. International Journal of Medical Informatics, Vol. 96, December, pp. 51-61.
7. Lappalainen P., Langrial S., Oinas-Kukkonen H., Tolvanen A. & Lappalainen R. (2015) Web-based Acceptance and Commitment Therapy for Depressive Symptoms with Minimal Support: Treatment Efficacy and Participants’ Experiences: A Randomized Controlled Trial. Behavior Modification. 39(6), pp. 805-834.
8. Kelders S.M., Oinas-Kukkonen H., Öörni A., and van Gemert Pijnen J.E.W.C. (2016) Health Behavior Change Support Systems as a Research Discipline; A viewpoint. International Journal of Medical Informatics Vol. 96, December, pp. 3-10.
9. Lehto T. & Oinas-Kukkonen H. (2015) Explaining and Predicting Perceived Effectiveness and Use Continuance Intention of a Behavior Change Support System. Behaviour and Information Technology. 34(2), pp. 176-189.
10. Halttu K. & Oinas-Kukkonen H. (2017) Persuading to Reflect: Role of Reflection and Insight in Persuasive Systems Design for Physical Activity. Human-Computer Interaction, 32(5-6), pp. 381-412.
11. Lehto T. & Oinas-Kukkonen H. (2011) Persuasive Features in Web-Based Alcohol and Smoking Interventions: A Systematic Review of the Literature. Journal of Medical Internet Research, 13(3), e46.
12. Alahäivälä T. & Oinas-Kukkonen H. (2016) Understanding persuasion contexts in health gamification: A systematic analysis of gamified health behavior change support systems literature. International Journal of Medical Informatics, Vol. 96, December, pp. 62–70.
13. Matthews J., Win K.T., Freeman M. & Oinas-Kukkonen Harri (2016) Persuasive Technology in Mobile Applications Promoting Physical Activity: A Systematic Review. Journal of Medical Systems, Vol. 40, Issue 3, Article 72.
Keywords: Behavior change; Behavior Change Support Systems; persuasive technology; Persuasive Systems Design.
Title: Developing a Personalized Persuasive Avalanche Warning System
Speaker: Sabine Prezenski
Human-factors department at TU Berlin
Abstract: Most victims of avalanches have been aware of the immediate risk but did not properly relate it to themselves. The aim of this project is to develop a new persuasive risk awareness system which provides custom tailored messages to its users to solve this problem. I would like to discuss how such messages can be designed and tested in a field-study setup.
Title: Health behaviour change support system
Speaker: Khin Than Win
The presentation will include the overview of the current research conducted in health behaviour change support systems.
Title: The Dismal State of Persuasive Tech
Speaker: Katina Michael
Abstract: We see, that there is a fine line between the positive and negative applications of persuasive technology. It does not help, that there are now so many different sensors, embedded in so many different devices, ensuring ubiquitous connectivity. For the person, for whom digital technology is a means of recovery, ubiquity is powerful and beneficial. But for the person who is hyper-connected ubiquitous technology may well mean a life destined without an ability to disconnect. For the greater part, we are relying on technology to tell us what to do, and in essence we are losing our intuition to make judgments and decisions. When used correctly, persuasive technology can empower and build intuition. But one need only observe wearers of Fitbits, to quickly ascertain that these digital technologies somehow manage to dumb the senses, despite they are packed with sensors. It is a paradox. The more quantitative data we have streaming from so many different on-board sensors, the less our ability to make sense of it in every day contexts. We rely on dumb apps, to give us smart advice. Indicative however of this techno generational crisis, is the poor logic behind apps built for mobile devices, being embraced for use in large workforces, like university campuses across the world.
Title: Improving the User Experience of training with Interactive Learning
Presenter: Mark Freeman
This presentation will present an overview of a current research project providing an analysis of current tools for supporting interactive learning. It will then review how current tools for interactive learning employ persuasive techniques to increase learning outcomes.
Title: Talking about attachment and engagement: technology in the early childhood education environment
Speaker: Dr. Holly Tootell
Technology has equipped the early childhood education sector with convenient ways to engage parents and educators. There is a need to explore the professional and ethical considerations of the use of IT in these settings, from both sides. This talk provides insight into current discussions and opinions that are informing practice.
Title: Persuasive technologies and people who experience disability: Who needs to be persuaded?
Speaker: William Tibben
The broader socio-technical context in which ICTs are adopted by people who experience disabilities in one characterised by enthusiastic adopters but recalcitrant policy and technical contexts. The socio-political context which tends to marginalise people who experience disabilities represents an unwelcoming and resistant brake on technology development and adoption. This presentation provides a brief account of recent policy changes in government ICT procurement where, despite Australia’s obligations to UN Convention of the Rights of People with Disabilities (UNCRPD), progress has been slow in mandating the use of accessible ICTs by Australian Government entities. The technology as tool model is challenged by social-cultural contexts that under value diversity which leads to marginalisation.
Title: Information systems for assisted living – AAL Systems
Speaker: Elena Vlahu-Gjorgievska
The purpose of the project is to summarise different approaches and designs of the systems that are used in assisted living. The project will review the similarities, as well as the differences that add a line of uniqueness for each system. Differentiating the parts of the AAL systems will provide a good overview of the information (and data) that are distributed and exchanged into the systems, as well as the acceptance of the systems by its stakeholders. The research should propose remarks regarding the design and distinct the functionalities of the AAL systems that are essential for all stakeholders and summarise approaches used for evaluation of the AAL systems.